Refund policy

Last updated: November 1, 2026

If there is a problem with your order, email support@raz-vape.store and Raz Vape Store will walk you through what to do next.

Return window

Return and exchange requests must be started within 30 days of the original purchase date. Requests made after that cannot be accepted.

Refunds

Once we receive and inspect your return, we refund the original payment method, less a 15% restocking fee.

• Original shipping charges are not refundable
• Return shipping is your responsibility, and we do not provide prepaid return labels
• We recommend a trackable, insured service that accepts these products, because we cannot be responsible for returns lost or damaged on the way to us

Refunds are typically processed within 5 to 10 business days of receiving your return. Your bank or card issuer may take longer to show the credit.

Exchanges

We can exchange items within 30 days of the original purchase date, subject to availability. Contact us before sending anything back.

Items that cannot be returned

For health and safety reasons, these cannot be returned or exchanged:

• Opened or used e-liquid
• Opened or used devices, pods, coils or accessories
• Packs or bundles if any part has been opened or used
• Clearance or final-sale items
• Gift cards
• Items not originally bought from Raz Vape Store

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We will resolve it with a replacement, exchange or refund at no extra cost to you, and no restocking fee applies.

Manufacturer warranties

Some hardware is covered by a manufacturer warranty that runs past our return window. If a device fails after that, contact us and we will help you file a claim with the manufacturer.

Cancelled orders

Orders we cannot confirm were placed by an adult 21 or older are cancelled and refunded in full. Once an order has shipped it cannot be cancelled, but it can be returned under this policy.

How to start a return

1. Email support@raz-vape.store with your order number and the reason for the return
2. We will reply with return instructions and the address to use
3. Pack the item securely, in its original packaging if you can
4. Send it using a trackable service
5. Once it arrives and is inspected, we process your refund or exchange

Contact

Questions about a return can go to:

Raz Vape Store
66 W Flagler St, Suite 900, Miami, FL 33130
Email: support@raz-vape.store